How can I apply for a new Internet access account from global?
Simply give us a call on +675 321 4322 or download an Application Form
Why is my username or password rejected?
Check you have spelt them correctly and ensure your caps lock key is not on. Usernames and passwords are generally all set to lower case. If you are using Windows NT, leave the domain field in your dialler blank as it will append this to your username.
When and how can I make changes to my Global Internet account?
We only have 2 conditions on any account changes. Firstly, changes must be made on a calendar month basis, and secondly, written confirmation is required for security reasons. Account changes are implemented from the first of the following month after notification in writing is received. Password changes are implemented immediately.
If I’m currently on dial-up, can I change my Internet service to ADSL?
Yes you can! If you are currently using Global Internet’s dial-up service, simply download the Internet Application form, enter your existing account details and complete the ADSL section.
How long does it take to activate my Internet service from the time I lodge my application form?
We take great pride in connecting Internet services efficiently and with little interruption to your day. While we provide approximate timeframes, delays out of our control may impact on delivery times.
| INTERNET SERVICE | APPROXIMATE TURNAROUND | COMMON DELAYS |
|---|---|---|
| DIAL-UP | 1- 2 business days. |
|
| ADSL | Quoted at the time of lodging Application form. |
|
| WIRELESS | 1 - 2 weeks including site inspection. |
|
How do I contact Global Internet for support?
Help is available by phoning +675 321 4322. Technical support is available 5 days a week from 8am to 5pm. Should you encounter a message system, please leave your name and phone number so we can get back to you. Should you require us to visit on-site for any reason, a minimum callout fee of K100.00 may apply.
How do I check my Internet usage?
We recommend you check your logs regularly. Click the link in the top banner of the Global Internet section of this website and after entering your username and password you will have access to a detailed listing of all your logins for the current and previous months. Alternatively, visit www.global.net.pg/user-services and this will take you to the login screen.
Why does my connection drop out on Dial-up services?
Due to the nature of the Internet, an occasional line drop out is to be expected as phone lines are designed to carry voice, not data. However, constant dropping out indicates a problem. Most of the causes of dropouts are to do with phone lines but there are a few simple things you can try yourself:
| METHOD | INSTRUCTIONS |
|---|---|
| Disable call waiting | If you have call waiting on your phone line, disable it. |
| Adjust modem speed | Although most modems will default to a speed of 115,200kps, very few will actually hold a connection at this speed. Turn the modem down to 57,600 or even 38,400. You may find that this actually speeds up your throughput as there are fewer errors generated on a more stable connection. |
| Unplug all phones | Make sure that there are no other phones connected to the same circuit including extensions. Phones pull a little bit of power off the line at regular intervals to maintain memory and some phones can cause dropouts when this happens. |
| Try another modem | Some modems handle noisy lines better than others. If you are able to borrow another modem it is sometimes worth trying to see if it is your modem that is causing the problem. |
| Set an idle time out | Idle time is when you are still connected to us but not actually downloading anything. The time out option means that after a specified period your modem will automatically disconnect. We suggest you make this about 10 minutes as we have had users connected for up to 3 days and not realize it. Be sure to turn off the modem and unplug it from the phone line when you are finished, particularly during the wet. An idle time which is too short may be another cause of regular drop outs. |
I've forgotten my password, what can I do?
If you have forgotten you Internet or email password please contact Global Internet support on +675 321 4322 and one of our technicians will help you. We do need to verify your identity before issuing the password and our staff will advise you about this process.
Why is my internet usage so high?
Internet services provided by Global are billed they same way as other utility services such electricity or water. Each time you connect to Global the amount of data you download is metered and billed accordingly. If you feel that your usage is too high, we offer services to help you examine your network and optimise your system making it as efficient as possible, please give us a call for more information.
How can I arrange to have new e-mail accounts set up with Global?
Simply give us a call on +675 321 4322 or download an Application Form
What is an IP address?
An IP address is a unique address given to a computer when it is connected to the internet. Global Internet can provide either static or dynamic addresses depending on your own requirements. Normally a customer receives a dynamic address that can change each time you log on, but business customers with more complex networks require a static address that is always the same. Static addresses are available for a nominal monthly fee – call us on +675 321 4322 for more information.
How can I apply for Commercial and Non-Commercial Domain Names?
Complete a Domain Name Application form and send it back to us with payment and a photocopy of your IPA Business Registration Certificate (Only required for Commercial .com.pg or .net.pg domain names). Two years Domain Name Hosting fee is required for new users without an existing Global Internet Account. Visit our Web Hosting page for more information and fees.
How can I keep the contents on my computer safe and secure when using the Internet?
The best way to browse safely is to make sure you have a good, current anti virus solution, properly installed and updated along with a firewall. If you have concerns or would like some help setting these up, please call our helpdesk we can arrange for one of our engineers to help you.
How can I access my email whilst overseas?
Go to www.global.net.pg/webmail and enter your e-mail username and password and everything will be straight forward from here. You will have the ability to read, reply, compose, forward and delete your e-mail messages anywhere in the world.
What are the different dial-up numbers?
1880000 - General
1880020 - 4.8Kbs
1880021 - 14.4Kbs
1880022 - 19.2Kbs
1880023 - 33.6Kbs
1880024 - 56.0 Kbs Flex
1880025 - 56.0Kbs V90
1883100 - Analogue 33.6Kbs
1886000 - Available for Goroka, Kokopo, Kimbe, Madang and Rabaul Users Only
1880000 - 56Kbps
General Number for all users throughout PNG. Works well with all modern modems under average to good environments. Connect speeds up to 56Kbs. If this doesn't work well for you, try one of the below numbers.
1886000 - 56Kbs
Digital Number for Madang and Goroko Users Only. If you don't live in these areas then please don't use this number. Works well with all modern modems under average to good environments. Connect speeds up to 56Kbs. If this doesn't work well for you, try 1880000 or one of the below numbers.
1880020 - 4800bps
For very remote areas of PNG with problematic telephone service. Very slow but very reliable. Works well with very old modems. Connect speeds up to 4800bps
1880021 - 9600bps
For very remote areas of PNG with problematic telephone service. Also slow but may improve reliability. Better staying connected than being dropped off all the time. Also works well with older modems.
1880022 - 14400bps
1880023 - 33600bps
Take your pick and try one of the above. Ideal for people in the remote areas using Telikom's satellite service. For those people using the 1883100 number I strongly urge you to try 1880023!
1880024 - 56Kbs (V90)
1880025 - 56Kbs (Flex)
For the purest. May help a few, but not many..
1883100 - 33600Kbps
Old faithful analogue modem service.
How can I setup my dial-up and Email using Windows Vista?
- From the Start menu, click on ‘Connect To’.
- Click on ‘Set up a connection or network’.
- Click ‘Setup a dial-up connection’.
- Click Next. Enter the required information for the connection:
Dial-up phone number: 1880000
User Name: (the Global Internet account that was assigned to you)
Password: (the password chosen by you when you registered)
Remember this password (check this box)
Connection Name: Global Internet Connection
Allow other people to see this connection: Check this if you want this connection for all users on your computer (recommended) - Click ‘Connect’ to create and save this connection. You have successfully created a Dial-up Connection in Windows Vista.
To access the web with Global Internet using the connection you have now created, follow these steps:
- Click on ‘Start’, and then ‘Connect To’.
- Left click on the ‘Global Internet Connection - Global dialup-up connection’ and select ‘Connect’ at the bottom.
- The Dial-up windows will be displayed. Simply click on ‘Dial’ and your computer will connect to the Global Internet network.
How can I setup my dial-up and Email using Windows XP?
Launch the New Connection Wizard.
To launch the Windows XP New Connection Wizard, first open up your Control Panel. You can find the Control Panel by going to the Start button, and then Control Panel (unless you have switched to classic mode, in which case you will have to go to Settings first.
In the Control Panel you will see an icon called Internet Options. If you do not see it, then click the ‘Switch to Classic View’ link on the left. Double click this icon to open settings for your Internet connection and click the tab labeled ‘Connections’ that is along the top. Now click the button labeled ‘Setup...’ which will start the New Connection Wizard.
Running the New Connection Wizard.
By following these few simple steps you should successfully prepare your computer to connect to Global Internet Connection dial-in service and to the Internet.
- On the first screen click the ‘Welcome to the New Connection Wizard’ button.
- On the next screen select the first button labeled ‘Connect to the Internet’ then click ‘Next’.
- The next screen should ask you ‘How do you want to connect to the Internet?’ to which you should reply, ‘Set up my connection manually’, then click ‘Next’.
- Click the ‘Connect using a dial-up modem’ button, then click ‘Next’.
- Now you need to enter the name of your Internet Service Provider. This is the name you would like to give this particular Internet connection, for instance, "Global Internet Connection". Once you have done this, click the ‘Next’ button.
- You are now asked to enter the telephone number 1880000 and then click the Next button.
- On the next screen you will be asked for your username and password. You should enter your Global Internet username and password. The username is the same as the beginning part of your @global.net.pg email address (but not including the @global.net.pg).
If you are setting up a computer that is (or may be) used by other people as well, you may want to leave the password field blank in which case you will need to enter it manually each time before you connect to the Internet.
The first and third box can be leave unchecked. It is recommended that you just leave the second box checked. Once done, click the ‘Next’ button.
- Completing the New Connection Wizard is the last screen. For convenience, you should check the ‘Add a shortcut to this connection to my desktop’ box and then click the ‘Finish’ button.
- You may wish to run the New Connection Wizard again and install some or all of the other services.
You can follow the directions above exactly except for the Telephone number that the modem dials to connect and the Connection name which will have different values.