Global Internet Access Services
How do I set up an Internet account?
Firstly you will need:
- A Computer
- A Modem
Almost any computer can be connected to the Internet. To register an account please download the Global Internet Application From from http://www.global.com.pg/pages/support/downloads or simply give us a call on +675 321 4322.
What is Dialup?
Dialup is slow internet but is the cheapest option. You can dial up from any good quality phone line. For more information, click here
What is ADSL?
ADSL is much faster, has additional charges (starting from K21/month) but is limited to one location per connection. For more information, click here.
http://www.global.com.pg/adsl_signup.
What is Wireless?
Wireless is very fast but is a more corporate solution. Commonly combined with an ADSL connection you can connect your office with a highly reliable internet service. For more information, click here.
I've applied for Global Internet Broadband, how long until I get it?
Our ADSL Registration Process is as follows:
- Registration - Allow 1 working day. Global Internet receives the completed ADSL Registration form and verifies that the customer has completed all relevant sections.
- Nominated line qualification - Usually same day unless further testing is required. We instruct Telikom to complete the ADSL installation at your nearest ADSL capable exchange.
- The application is sent to Telikom for the physical provisioning of the ADSL service and configuration of the customers requested line.
- Shipment of Equipment - Allow 5 working days
Customers can obtain 30 minutes of free installation support through the Global Internet Technical Helpdesk. In the Port Moresby area we offer K100 installation. For technical support, ADSL modem set up assistance, configuring email client, and line problems support is available Mon - Fri from 8am to 5pm by calling +675 321 4322 (Port Moresby) or +675 472 4311 (Lae).
How long does it take to activate my Internet Service from the time I lodge my Application Form?
We take great pride in connecting Internet services efficiently and with little interruption to your day. While we provide approximate timeframes, delays out of our control may impact on delivery times.
| INTERNET SERVICE | APPROXIMATE TURNAROUND | COMMON DELAYS |
|---|---|---|
| DIAL-UP | 1- 2 business days. |
|
| ADSL | Quoted at the time of lodging Application form. |
|
| WIRELESS | 1 - 2 weeks including site inspection. |
|
Do I get access to a Dialup account with ADSL and Wireless Services?
Yes, a dial up backup account is available with all Global Internet ADSL and Wireless services. When using Dial-up you will incur additional call connection charges from your telephone company (Telikom charges up to K3.60 per hour for calling the Dialup numbers in their peak period – see below). Depending oin your plan you may also incur time charges from Global Internet if you connect more than 40 hours in the month: www.global.com.pg/pages/global-internet/internet-plans
Telikom charges for dialing into the internet are:
Mon – Sat 0730 to 1730 K3.60/hr
Mon – Sat 1730 to 0730 K2.40/hr
Sun K2.40/hr all day
How much faster is Global Internet ADSL than a regular dialup modem?
Global Internet ADSL provides blistering performance compared to older technologies and the following table shows some examples.
| File Download (File Size) | Modem 33.6Kpps | ADSL 256Kbps | ADSL 1.5Mbit |
|---|---|---|---|
| 128kilobytes | 30 seconds | 4 seconds | 1 second |
| 6 Megabytes | 24 minutes | 3.1 minutes | 32 seconds |
| 40 Megabytes | 2.7 hours | 21 minutes | 3.5 minutes |
How do I check to see if I can get Global Internet ADSL?
You will need to contact us and check. We are aiming at covering all of PNG with ADSL but this is something that is in the hands of Telikom. Once the availability of ADSL to your premises has been confirmed it will still need to be qualified and is dependent on such things as the distance that you are located from the exchange and the quality of the copper cable in place.
What is involved in an ADSL service check?
ADSL cannot be provided on all phone lines. Global Internet will know, or at least will check whether your phone line meets the following basic requirements:
- Your telephone line belongs to an ADSL enabled exchange.
- Your home or business is within a certain distance from a Telikom exchange building.
- Your telephone line is a straight PSTN service without any ADSL incompatible equipment such as PABXs, Commanders, pair gain systems etc.
- There are no incompatible products associated with your telephone line.
- A service qualification check will only be carried out after an agreement for the service has been signed. If the qualification check is positive the service will be installed however if the check is negative you will be advised and your signed agreement will be void.
Please note: If your phone line passes the service qualification test, this does not guarantee that broadband can be successfully installed.
Why can’t I get ADSL?
You may not be able to get ADSL for many reasons but the most common are:
- You are too far from the local telephone exchange.
- The local telephone exchange is not enabled.
How will I know if and when Global Internet ADSL is coming to my area?
Global Internet can record your details and contact you when the service becomes available in your area.
What is the ADSL Set up Fee?
In order to use ADSL your normal telephone line must be enabled for ADSL. This is done at the telephone exchange level and it is unlikely a technician will need to come to your home or office. The one-off fees are:
- REGISTRATION K25.00 - One-time non-refundable registration fee for every new Global Internet customer and ADSL application.
- ADSL ACTIVATION FEE K50.00 - One-time fee payable to Global (collected by us on behalf of Telikom)
- ADSL PORT FEE 17.34 - Collected by us on behalf of Telikom
Click here to view the current pricing: http://www.global.com.pg/pages/global-internet/other-fees
If I have ADSL installed on an existing telephone/fax line will my existing service will be cancelled?
No. When an existing service is selected for conversion to ADSL, it will still be available for voice/fax services.
Does ADSL pricing differ for regional areas?
Global Internet now has nationwide pricing for all our ADSL packages. To view the latest pricing click here: http://www.global.com.pg/pages/global-internet/internet-plans
Will my normal telephone features work with ADSL?
Your telephone features will work as normal.
Will ADSL affect the quality of my phone service?
Not at all, your phone and ADSL service reside on totally separate frequencies, so you can make calls or send faxes while surfing the Web, and your phone reception is as crisp and clear as ever. However, C-10 central filters are required to be used on each telephone line outlet you are utilising.
Will my telephone line work if my ADSL line goes down?
Most likely your telephone will be all right, but conversely if your telephone doesn't work then it's a safe bet that your ADSL service won't be available either. Re-establishing your ADSL connection might be as simple as restarting your computer or modem/router.
Will a PABX or Commander System work with ADSL?
Yes, but you need to install a central splitter before the PABX or Commander system.
What will I need if I am running a Back-to-Base security system?
A Central splitter/filter must be installed if you are running a back-to-base alarm system on your phone line. In order to install Central Splitter, one should have Telikom approved technician.
Can I use an EFTPOS on the same phone line used for ADSL?
An inline filter may work however you may require a central splitter especially if there are multiple devices on the line (fax/answer machine/EFTPOS/dial up modem).
Why do I need a filter on every device with ADSL?
ADSL services operate on a higher noise frequency in comparison to devices such as telephones, fax machines, Dial up modems, EFTPOS machines and back to base security systems. A filter is needed to filter out this high frequency noise. Without the filter, these devices are basically unusable because of the amount of noise being transmitted. Not having a filter on each device will also cause no connection or intermittent ADSL Internet connection.
An ADSL Filter for a standard telephone handset comes with every modem/router supplied by Global Internet. A filter will be required for every cordless telephone handset and for every fax machine on the same phone line as the ADSL service.
A central splitter must be installed on the service phone line, if you have:
(a) A monitored ‘back to base’ security system, which operates via the same phone line as the broadband service.
(b) More than 3 telephony devices connected to your broadband phone line.
(c) A mode 3 phone socket connected to your broadband phone line.
Installation of any required central splitter hardware is at the customer’s own expense. The customer should contact a Telikom approved technician to install the central splitter.
What speeds should I be downloading at if I have ADSL?
Broadband Speed Average in Kilobytes
256kbps ~25 kilobytes per second
512kbps ~50 kilobytes per second
1.5Mbps ~150 kilobytes per second
How do I test my ADSL speed?
Go to the free download page on Global Internet web site: A good site to test it is at www.speedtest.net. Make sure you use the Port Moresby server to test and make sure no other computers/programs are using the internet.
I'm switching from another ISP to Global Internet; can I use my existing modem?
Yes, but only if it is a Global Internet approved modem.
What modem/routers does Global Internet support?
Global Internet provides technical support for modems/routers that have been purchased from Global Internet.
Can I upgrade my existing Dialup modem to an ADSL modem?
No, ADSL modems are very different technology to any existing dial up modem. If you have an existing ADSL modem it may be able to be used with the service however we recommend that only Global Internet provided/approved modems be used on the service.
What do I do if my modem is faulty?
Faulty modems, which were purchased from Global Internet, are required to be returned to Global Internet. Global Internet will then test and replace any faulty modems; up to a year from the date they were purchased. If the modem is over one year old, you need to return it to the manufacture for warranty purposes.
What ADSL type does Global Internet use?
All plans are now PPPoE.
I have a Wireless Router. Can I use my Global Internet ADSL Connection from any location?
Generally speaking, the wireless coverage is large enough to cover most residential premises, but will vary from user to user. The wireless link to your Global Internet ADSL connection is limited by range, which in turn is determined by a number of factors. These include the number of walls the signal must pass through, the building material of these walls, and the presence of other wireless signals in the area. Once you are out of the range of your wireless access point, you will lose connectivity to your Global Internet ADSL link. You are limited to the range of your wireless access point.
Who will install the modem?
Customers can self-install the modem. You just need to follow a simple step-by step procedure supplied with the ADSL modem.
Does Global Internet supply installation assistance?
Yes, Global Internet can provide over the phone support for 30 minutes free of charge for all new connection. Onsite set up assistance is available at K100 in Port Moresby. Configuring email client, and line problems support is available Mon - Fri from 8am to 5pm by calling +675 321 4322 (Port Moresby) or +675 472 4311 (Lae).
Does Global Internet provide onsite installation?
Onsite set up assistance is available at K100 in Port Moresby.
Once my ADSL service is installed, will I be automatically connected to the Internet?
Yes, as long as your ADSL equipment is plugged in and turned on and your PC has been configured for the ADSL service. Dial up and timed call charges do not apply to an ADSL service.
What are the different Dialup numbers?
1880000 - General
1880020 - 4.8Kbs
1880021 - 14.4Kbs
1880022 - 19.2Kbs
1880023 - 33.6Kbs
1880024 - 56.0 Kbs Flex
1880025 - 56.0Kbs V90
1883100 - Analogue 33.6Kbs
1886000 - Available for Goroka, Kokopo, Kimbe, Madang and Rabaul Users Only
1880000 - 56Kbps
General Number for all users throughout PNG. Works well with all modern modems under average to good environments. Connect speeds up to 56Kbs. If this doesn't work well for you, try one of the below numbers.
1886000 - 56Kbs
Digital Number for Madang and Goroko Users Only. If you don't live in these areas then please don't use this number. Works well with all modern modems under average to good environments. Connect speeds up to 56Kbs. If this doesn't work well for you, try 1880000 or one of the below numbers.
1880020 - 4800bps
For very remote areas of PNG with problematic telephone service. Very slow but very reliable. Works well with very old modems. Connect speeds up to 4800bps
1880021 - 9600bps
For very remote areas of PNG with problematic telephone service. Also slow but may improve reliability. Better staying connected than being dropped off all the time. Also works well with older modems.
1880022 - 14400bps
1880023 - 33600bps
Take your pick and try one of the above. Ideal for people in the remote areas using Telikom's satellite service. For those people using the 1883100 number I strongly urge you to try 1880023!
1880024 - 56Kbs (V90)
1880025 - 56Kbs (Flex)
For the purest. May help a few, but not many..
1883100 - 33600Kbps
Old faithful analogue modem service.
How can I set up my Dialup and Email using Windows Vista?
- From the Start menu, click on ‘Connect To’.
- Click on ‘Set up a connection or network’.
- Click ‘Setup a dial-up connection’.
- Click Next. Enter the required information for the connection:
Dial-up phone number: 1880000
User Name: (the Global Internet account that was assigned to you)
Password: (the password chosen by you when you registered)
Remember this password (check this box)
Connection Name: Global Internet Connection
Allow other people to see this connection: Check this if you want this connection for all users on your computer (recommended) - Click ‘Connect’ to create and save this connection. You have successfully created a Dial-up Connection in Windows Vista.
To access the web with Global Internet using the connection you have now created, follow these steps:
- Click on ‘Start’, and then ‘Connect To’.
- Left click on the ‘Global Internet Connection - Global dialup-up connection’ and select ‘Connect’ at the bottom.
- The Dial-up windows will be displayed. Simply click on ‘Dial’ and your computer will connect to the Global Internet network.
How can I set up my Dialup and Email using Windows XP?
Launch the New Connection Wizard.
To launch the Windows XP New Connection Wizard, first open up your Control Panel. You can find the Control Panel by going to the Start button, and then Control Panel (unless you have switched to classic mode, in which case you will have to go to Settings first.
In the Control Panel you will see an icon called Internet Options. If you do not see it, then click the ‘Switch to Classic View’ link on the left. Double click this icon to open settings for your Internet connection and click the tab labeled ‘Connections’ that is along the top. Now click the button labeled ‘Setup...’ which will start the New Connection Wizard.
Running the New Connection Wizard.
By following these few simple steps you should successfully prepare your computer to connect to Global Internet Connection dial-in service and to the Internet.
- On the first screen click the ‘Welcome to the New Connection Wizard’ button.
- On the next screen select the first button labeled ‘Connect to the Internet’ then click ‘Next’.
- The next screen should ask you ‘How do you want to connect to the Internet?’ to which you should reply, ‘Set up my connection manually’, then click ‘Next’.
- Click the ‘Connect using a dial-up modem’ button, then click ‘Next’.
- Now you need to enter the name of your Internet Service Provider. This is the name you would like to give this particular Internet connection, for instance, "Global Internet Connection". Once you have done this, click the ‘Next’ button.
- You are now asked to enter the telephone number 1880000 and then click the Next button.
- On the next screen you will be asked for your username and password. You should enter your Global Internet username and password. The username is the same as the beginning part of your @global.net.pg email address (but not including the @global.net.pg).
If you are setting up a com